PrepQ

Privacy Policy

Effective date: June 20, 2026 · Last updated: June 20, 2026

PrepQ ("we," "us," or "our") operates prepq.health, an AI-powered patient education platform providing physician-authored procedure preparation guidance. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you register or use PrepQ, we may collect:

Email address — used to identify your account and send account-related communications.
Name — used to personalize your experience.
Role — whether you are a healthcare professional or patient (self-reported).
Phone number — only if you voluntarily opt in to receive SMS messages (see Section 3). Never collected without explicit consent.
Usage data — anonymous, aggregate data about which features are used (no PHI is collected or stored).

2. How We Use Your Information

To provide access to physician-authored procedure preparation content.
To send product updates and educational content related to PrepQ (email).
To send procedure preparation reminders and care information via SMS, only if you have explicitly opted in.
To improve our platform based on aggregate, de-identified usage data.

We do not sell your personal information. We do not use your information for advertising.

3. SMS Messaging

Opt-in: SMS messages are sent only to users who explicitly check the SMS opt-in checkbox on our registration page. The checkbox is unchecked by default — you must actively select it to receive texts. Providing your phone number does not automatically enroll you in SMS.

By opting in, you agree to receive SMS messages from PrepQ, including procedure preparation reminders, pre-op instructions, and recovery information. Message frequency varies based on your procedure schedule.

Message and data rates may apply. Carrier fees are the responsibility of the recipient.

To opt out at any time: Reply STOP to any PrepQ SMS message. You will receive one final confirmation and will be removed from all future SMS communications immediately. You may also opt out by contacting us at [email protected].

For help: Reply HELP to any PrepQ SMS message or contact us at [email protected].

We do not share your phone number with third parties for marketing purposes. Phone numbers are stored securely and used solely for the SMS communications you have consented to receive. SMS consent records are maintained in compliance with carrier regulations.

4. Data Sharing

We may share your information with trusted service providers who assist us in operating our platform (e.g., email delivery, SMS delivery, database hosting). These providers are contractually obligated to protect your data and may not use it for their own purposes.

We do not sell, rent, or trade your personal information to any third party.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. SMS consent records are retained as required by applicable law and carrier regulations. You may request deletion of your data at any time by contacting us.

6. Security

We implement reasonable administrative, technical, and physical security measures to protect your information. PrepQ does not collect, store, or transmit any protected health information (PHI) as defined by HIPAA.

7. Children's Privacy

PrepQ is intended for adults (18+) and healthcare professionals. We do not knowingly collect information from individuals under 18 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of PrepQ after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

PrepQ
Email: [email protected]
Website: prepq.health