Assort Health is the best-funded AI voice platform in specialty care — a $1.2 billion valuation after a $120M Series C in June 2026, agents across 23+ specialties, and bookings written straight into Epic, athenahealth and Oracle Health. PrepQ is a physician-approved answer line for one moment they don't cover: the prep or aftercare question a patient asks the night before a procedure. This page is a fit guide, not a scorecard.
📱 Try PrepQ live — text a question to (888) 688-2393A factual look at two different tools. Based on each company's public materials as of September 2026.
| PrepQ | Assort Health | |
|---|---|---|
| Primary job | Answers patients' procedure prep & aftercare questions 24/7 from a physician-approved education library, on a dedicated line | AI agents that schedule, reschedule, confirm, run intake, process referrals, verify eligibility and handle refills — inbound and outbound |
| Who it is built for | Procedural practices where a few people run the front desk — pain, GI, ortho, urology, vein, ASCs | Large specialty and multi-specialty groups and health systems; phased rollouts by service line |
| Clinical education content | 7,500+ physician-written Q&As across 700+ procedures; your clinicians review, edit and approve every answer, and the dashboard shows whether each reply came from your library or the AI | Not the product's focus. Assort's protocol library (62,000+ care protocols) encodes scheduling, payer and triage logic, not patient education |
| Channels | Voice and SMS on the same number, so the patient answers however they are willing to | Voice-first, with text, email and fax reported; deep telephony integrations (Genesys, Five9, Cisco, NiCE) |
| Red-flag handling | Concerning symptoms get your office number in the answer, a same-day alert to the practice, and a CRITICAL flag on the dashboard; emergencies go to 911 — the AI never freelances | Triage protocols route calls; warm handoff to a human reported |
| EHR integration | None required — live the same day without touching your EHR | A genuine strength: Epic, Oracle Health, athenahealth, ModMed, NextGen, eClinicalWorks and more, with bookings and intake written back during the call |
| Compliance | HIPAA-aligned architecture, PHI de-identified before any AI processing, encrypted archive, BAA in place | HIPAA, SOC 2 Type II and HITRUST reported |
| Pricing model | Published flat pricing: $250/mo per physician + $125/mo per APN; staff seats free; month-to-month, cancel anytime | Not published — custom per organization; case studies cite six- and seven-figure outcomes |
| Time to live | Same day — a number, a library review, done | Phased implementation by workflow and service line, with EHR and telephony integration work |
| Best fit for | The practice that wants physician-controlled answers to repetitive prep calls without adding staff or IT projects | The group whose scheduling and access problem is big enough to justify an enterprise platform and the rollout that comes with it |
Assort Health is the momentum story in this category and has earned it. This is a fit question, not a contest.
Your core pain is access: hold times, abandoned calls, referral intake, no-show recovery and scheduling logic that varies by payer. You have an EHR you want bookings written into and the organizational capacity for a phased rollout.
Your core pain is repetitive clinical-education volume: fasting windows, medication holds, drivers, what's normal after a procedure. You want every answer to be one your physician approved, you want it live this week, and you want a price you can approve yourself.
You are a large group with Assort handling the front desk and you still want a physician-approved line for the clinical questions that never belonged at the front desk in the first place. They do different jobs on the same phone number.
$250/mo per physician · $125/mo per APN · staff seats always free · live the same day, no EHR integration.
📱 Text a question to (888) 688-2393